| You may cancel from the day of the order and up to 7working days
after the day on which you receive the artwork This right of cancellation does not apply
to commissioned works which have been produced to your specification.
Written notification that you are returning goods must be received via email.
The artwork must be returned in its original condition and packaging
(or similar packaging to ensure safe transit) as soon as possible.
Return postage will be at your cost, using Special Delivery or
equivalent with adequate insurance cover. Alternatively return
collection via a courier can be arranged, the cost of this service will
be deducted before your refund is given.
A refund less all applicable postage costs will be issued within 30
days of receipt of the artwork, using the same method payment was made.
Artwork should be returned to:
Sue McDonagh, The Old Wool Barn, Verity's Court, Cowbridge, Vale of Glamorgan, CF71 7AJ
You should also include a note with details of your name, address and order/invoice number.
DAMAGED GOODS
Please check the condition of the painting when delivered and notify me
within 24 hours if you discover it is damaged. Please keep all original
packaging, as this may be required to make a claim with the couriers.
The damaged goods will be collected from you so that you do not incur
any expenses. I will endeavor to resolve the matter to your
satisfaction as soon as I can.
COMPLAINTS
I aim to deliver the highest level of customer service. However, if you
feel you would like to complain about any matter please contact me via
email. I will reply as soon as possible and in any case you will at
least receive an acknowledgement within 5 working days whilst I work to
resolve your complaint.
CUSTOMER SERVICES
If you have any query about an order contact me via email or telephone
on 01446 773012/ 07812 249788 (please call between 09:30 - 16:30 Monday - Friday).
Outside of these hours an answering machine will be able to take your
message. The cost of calling will be your service provider's mobile
phone rate.
** Please be sure to quote your order reference or invoice number in any correspondence **
COPYRIGHT
All copyright of this website and content including logo's, artwork and
images belongs to Sue McDonagh. No content, artwork or images can be
used or reproduced in any way without the Artists consent.
Please note: The colours of the Artworks may vary slightly depending on your individual monitor settings.
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